Position: Taobao Jingdong customer service
Location: Shenzhen manhole
1.careful patience to answer the various questions raised by customers, enhance customer shopping experience, and create a good shopping atmosphere.
2.according to Taobao various operating rules and the provisions of the company, dealing with customer inquiries, complaints and disputes.
3.to answer customer inquiries, guide customers to buy, to facilitate the transaction.
4.to provide after-sales service to customers and deal with the general complaints.
5.processing order information, fill out the delivery express delivery, and statistical sales.
6.other temporary arrangements for the work.
1.Age: 20-30 years old, familiar with computer operation, typing more than 60 / min, skilled use of office and good document writing skills;
2.Have a positive initiative, with customer service awareness and sales skills;
3.Have the affinity, strong sense of responsibility, dedication and team spirit;
4.Have a strong interest in online sales and e-commerce and the spirit of perseverance;
5.Strong ability to express, have a strong ability to guide the purchase, with patience, careful and responsible;
6.Have more than one year customer service or network sales experience priority;